Common
reasons for failed logins
- The
username and password the Guild has given you are
case sensitive. Please make sure you type them exactly
as written. If you are sure you entered them correctly,
check the CAPS LOCK key isn't selected.
- If
you copy and paste your login details, please check
you haven't inadvertently copied a space at the
beginning or end of a word. Selecting a word by
doubleclicking rather than dragging will avoid this.
- You
cannot use your own name or email address as a username
to enter the forum. Only the Guild username and
password you were given will work.
- Check
your browser security settings to make sure you
haven't got 'Anonymous login' selected. If you have,
change it to 'Prompt for user name and password'.
If
you have worked through this list and you
are still unable to enter the forum, please contact
Fiona, [email protected].
You will need to give as much detail as possible about
the problem you are encountering, including the date
and time, the browser you are using, what you did
and what happened (include the exact wording of any
error messages), and any other information you think
might help in working out what the problem is.